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What Designjets are covered?

We cover all current HP Designjet models, UK-wide, on a next working day response with a choice of cover between 1-3 years. With respect to older models we cover most older Designjets excluding the following models shown below (which we can still repair on an adhoc basis for you). When the renewal is due we will contact you again to see if you wish to renew - these are not rolling contracts so you are not 'tied-in'.

What is your response time?
We provide a next business day response, Monday to Friday, 9am-5pm - excluding bank holidays and weekends. This allows us sufficient time to ship parts to site to ensure that our engineer has all the parts required in order to effect a fast repair. Where appropriate we will also try to get you 'up and running' remotely as a "temporary stop gap" prior to our engineer attending. 98% of all contract calls are closed on the initial visit.

What if we move or sell the printer?
If you move address simply notify us in writing and we can quickly switch cover to the new location free of charge. There may be a reduced response time depending on the new location so please check with us first (e.g. Outer Hebrides aren't covered, Isle of Wight may not be next working day if we are unable to secure a ferry etc). If you decide to sell or upgrade your printer please contact us first. If you trade-in your machine against a new purchase we will offset any full months left remaining on your contract and put it against your new printer.

What is covered under the Support Cover?
We have a clear policy whereby all callouts, engineering labour and parts are covered. This includes all maintenance kits items (those parts which wear and tear with use). You also have a choice of upgrading from our standard cover to a Support Plus Contract - which includes an additional full service/clean/inspection and recalibration of your Designjet. (This is a preventative maintenance contract and is designed to keep your plotter in optimal working order). Exclusions include accidental damage/misuse (e.g. if you drop the printer down the stairs or damage the plotter during an office move), consumables (ink, printheads and paper), damage resulting from fitting remanufactured/non-HP consumables and parts, damage resulting from fitting 3rd party add-ons which stress the machine and damage resulting from the machine being operated outside of HPs operating instructions (e.g. hostile environment - too hot/cold/dusty or with fluctuating power/power surges etc). Please view our full terms and conditions here.

NEW FOR 2011!!: as a contract customer you receive 5% discount off all your HP ink, paper and printheads orders.

"Gordon Lutton Solicitors, Hereford recommend Resolution GB Ltd for their quality of service, prompt response times and excellent support." GORDON LUTTON SOLICITORS, HEREFORD

"Resolution GB Limited has provided our institution with a service rarely supplied in current times. All members of staff with whom I have had contact since 2006 have been exceptionally helpful allowing us to maintain non stop research and teaching support. We currently have a DesignJet purchased from Resolution GB on which we print our research posters and a great value service contract. They have serviced other printers of ours also using excellent engineers and I have no hesitation in recommending them to other departments. I would not dream of contacting any other company to repair and service our machines."
SCHOOL OF PHARMACY, UNIVERSITY OF LONDON, LONDON

We have had our HP Design plotter on a maintenance contract with Resolution GB Ltd for 3 years now. Resolution GB have been an excellent service provider and we would gladly recommend they prompt and comprehensive cover.
AVON PROJECT SERVICES, RINGWOOD, HAMPSHIRE

Thanks for your help, we are really impressed with your/the companies service.
BYTES DOCUMENT SOLUTIONS, CRAWLEY, WEST SUSSEX.

“I have discussed the renewal with my colleagues and they are happy to renew our maintenance agreement for another year. Thank you for your excellent service.”
CANNING CONVEYOR, WORKSOP, NOTTS

“We would like to renew our contract with you. We have been very happy with the service over the past year”.
J. HUMPHREY & PARTNERS, NEWCASTLE UPON TYNE