HP DesignJet Plotter Service Hewlett Packard DesignJet repair & ink
Home Service & Repair Hardware Sales Consumables Rental Tel: 0845 0770 787
 

Are consumables supplied with the machine?

We can supply the machine with or without consumables at your preference.
 
Can we source our own inks?

Yes, we are happy for you to use your own inks or another supplier, however we do insist that any inks installed are genuine HP, not refilled or third party inks.

Unfortunately some third party inks may cause damage to the equipment, repair costs caused by use of third party inks will be billed to the rental customer.
 

How are consumables billed?

New consumables supplied will be billed at our standard rate less 5% discount for rental customers.
For customers wishing to pay on a percentage use basis, ink consumed will be billed per ml of ink consumed no additional charge is made for print head use. Rates vary according to model of DesignJet rented, ask us for prices.
Any paper supplied will be billed at our standard published prices less 5% discount.
 

What if the machine develops a fault?

We will repair or replace the equipment free of charge.
 

What are your terms & conditions for rental?

Please see: www.hpplotter.co.uk/rentalterms.pdf
 

Is training provided?

If required we can provide on-site training on the DesignJet, this is provided as standard if an installation is booked; this is a billable service, so please ask for a quotation. The training will cover operation of the DesignJet; it will not cover training on any design software you are operating.
 

Will you setup & install the machine?

If required we can provide on-site setup, this is a billable service, so please ask for a quotation.
Equipment can be pre-configured for your network prior to shipping free of charge if requested.
 

Who is responsible for returning the machine?

Any shipping costs are the responsibility of the customer, if you choose to collect/deliver the DesignJet via your own carrier you should ensure adequate insurance as goods in transit are then your responsibility.
 

Is there a limit on use or any penalty charges for page count?

No.
 

What is the specification of the machine?

This will vary according to your requirement, contact us to discuss exacty what sort of large format printing you intend doing, we will select a suitable DesignJet & quote accordingly.

 

 

  

 
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Tel: 0845 0770 787 • Fax : 0845 0770 788

HP DesignJet plotter repair service uk Hewlett Packard design jet support & maintenance