We've been very fortunate to have a great number of customers who don't mind taking the time out to give us useful, constructive (and very lovely) comments about our service. Many of our customers take quality of work seriously and we like to think that if you see their names here, they are the type of people you might also like to do business with.
“Resolution GB Ltd is a long standing business partner of HP in the Designjet market place and they are a pleasure to work with and to supply to. They have prided themselves on building a brand that stands for excellent and unrivalled service and it is this passion for its customers that HP is extremely proud of. Ultimately it is the people behind the brand that makes the business and every person I have met and dealt with at Resolution; from the directors Tony and Nicola Bray to sales and service embody a culture. It is this culture that makes Resolution GB Ltd a company that everyone will want to do business with”
The engineer turned up, and diagnosed and fixed the problem before I had even made him a cup of coffee, he then replaced the parts and serviced the printer which took him the best part of an hour so you know he did a great job, he was funny friendly and professional and I look forward to another printer breaking again soon, purely so we can phone him out. Many thanks to all parties involved.
The courier came and got the plotter yesterday It all went very smoothly!! Thanks for your help
The plotter is still going strong and working 100% fine. The service you have provided was excellent. Thank you for your support much appreciated.
Printer is great; performing as it should. Thanks for your help and advice. It made the process a lot easier.
Great service! We were in a panic as to whether or not the machine could even be repaired but the engineer was both helpful and knowledgeable and had it working within a couple of hours.
The prompt attendance of your service engineer after sending you the Purchase Order was very impressive. Also, his friendly, helpful manner and how he explained what was wrong and what he’d done to fix it was very good. I was very happy with the service provided by Resolution GB from my initial call through to completion of the repair works. Thanks again.
Just sorting out my emails and thought I would send a quick note to say thank you. Your service was every bit as good as your website suggested it would be.
I do not believe I could recommend any improvements, as none are required. The Engineer went out of his way to explain what was required and how he intended to do it. Extremely courteous and friendly, smart in appearance totally professional.
Engineer, Norman, made contact and arranged the earliest suitable time for myself, to come on site. Yes, I was confident, to continue with my other work whilst the service took place, and was not disappointed. Plotter totally serviced and back running, within my timeframe.
Resolution GB Limited has provided our institution with a service rarely supplied in current times. All members of staff with whom I have had contact since 2006 have been exceptionally helpful allowing us to maintain non stop research and teaching support. We currently have a DesignJet purchased from Resolution GB on which we print our research posters and a great value service contract. They have serviced other printers of ours also using excellent engineers and I have no hesitation in recommending them to other departments. I would not dream of contacting any other company to repair and service our machines.
Fine quality equipment with service to match.
I am very happy with the service. I have found the HP Designjet 510 such a joy to use. Easy and straight forward too. And the quality of the output is remarkable!
Very impressed and more than happy with the level of service we received from searching for the right machine and ordering right through to delivery. Incredibly pleased with the plotter and wonder how we coped with the slow print speed of our old machine for so long!
Very satisfied with the service provided in particular next day response.
I just wanted to let you know that we are very pleased with the level of service that we have received from your company. I am going to email our staff in all of our offices to give them your website details and the instruction that you are the preferred point of contact if they have any problems with their plotters.
How refreshing (and unfortunately rare!) to find a company who has a positive approach to customers ...the phone was answered promptly, the promised quote was received within minutes and the engineer was actually early – it doesn’t get much better than that!
Very good service. It is much appreciated!
Breath of fresh air to deal with…
The new plotter is superb, and the installation is very basic and took a matter of 1hr to build and install.
I use Resolution GB because its easy - the sales team are polite and knowledgeable. Engineers turn up on time, they are efficient and effective. Pricing is very competitive. That’s precisely what I want from a supplier/maintainer, no hassle.
Good job guys, thanks.
Excellent product & good value
Thanks for your help and excellent service.
Great service and we will be using Resolution in the future.
Just a quick note to say that I'm extremely happy with the service carried out by your technician yesterday at York Hospital Estates Dept. He has even advised us of a networking bottleneck slowing our plotter down, which our IT department will be dealing with later today. Our Designjet 800 plotter is now performing at it's best again, and should be plotting without any processing delays very soon.
The Designjet 510 24" is an excellent printer sold bundled with all the necessary accessories to put the printer to work immediately. Swiftly ordered and delivered and all at a very good price. 10 out of 10.
Very satisfied with the fix, thanks (referring to Laserjet 2600n)
A hassle free experience that removed any stress from the hardware failure, thank you
Very quick from the date the call/quote was raised to the parts being shipped and an engineer follow visit, all in a few days, could not fault that whatsoever.
Just to let you know what a fabulous service we had from Resolution GB. They attended the plotter next day as arranged and fixed the fault most proficiently. Hopefully we can look forward to using them for any future plotter servicing / repairs.
Resolution have been a great help in our support for plotters and printers for the Architecture Department. From the engineers to the staff at the office we have found them highly professional and polite, and more importantly always get the job done
The engineer was courteous and polite and fixed our printer. I would recommend your Company for service and repair.
Resolution GB provided a prompt solution to our plotter failure, explaining all the options clearly before supplying and fitting a very competitively priced new machine to replace our old defunct plotter and scanner. Very helpful and prompt response to remedy our plotter failure. Couldn`t have asked for anything more.
very quick from the date the call/quote was raised to the parts being shipped and an engineer follow visit, all in a few days, could not fault that whatsoever
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