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Logging a Support Call

Back to Engineering FAQs

 

If you have purchased a Support Contract

  • Call us on 01256 783390 (or email engineering@hpplotter.co.uk

Tell us the printer model, serial number and exact issue (including any error codes) - specify you are logging a call under your Support Contract. Await engineer!

 

If you are covered under a HP Manufacturers Warranty

  • Call HP directly on 0207 660 0596

Tell HP the printer model, serial number and exact issue (including any error codes). Request the Call Reference Number allocated against your call for future reference. Await engineer!

 

If you are covered under a HP Care Pack

  • Call HP directly on 0207 660 0596

Tell HP the printer model, serial number, Care Pack reference number and exact issue (including any error codes). Request the Call Reference Number allocated against your call for future reference. Await engineer!