Support Cover
Sometimes things like to 'play dead'. Designjets are no exception (and they typically wait until a looming deadline!). In order to cover just such events, you can purchase either one of our own Support Contracts or a HP Care Pack.
How does it work?
You purchase cover in advance for anywhere between 1-3 years and your Designjet can throw as many 'wobblys' as it likes within that timeframe - and you pay nothing further to get it fixed. It's a cost effective way for you to receive a rapid, timed engineering response - and a way to avoid large unplanned repair bills. Simple. No fuss. Your printer just needs to be in good working order at the outset before you take out cover (if it isn't, don't worry - just let us know what's wrong and we'll get it sorted for you at a cheaper rate beforehand).
Two ways to take out cover
1. Order online - go to Shop
2. Complete our Contact Us Form if you have a current problem/issue which needs to be resolved or wish to have a longer contract period or faster response time
Wish to log a callout under an existing contract?
Please call us on 01256 783390 and quote the Serial Number of your printer
Quick Checklist |
HP Plotter |
HP |
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Yes |
Yes |
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Yes |
No |
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Yes |
Yes |
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Yes |
Yes |
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Yes |
No |
be covered - at no extra charge* |
Yes |
Yes |
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2-5 mins |
15-30 mins |
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Yes |
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if you upgrade your printer with us (credit offset against cover on your new machine) |
Yes |
No |
* Noting that some areas may have reduced levels of cover (e.g. remote areas of Wales) or not be covered (e.g. Outer Hebrides)