Hardware Sales & Rentals orders

I need to reach your Hardware Sales & Rentals Department

Please call us on 01256 783390 or email sales@hpplotter.co.uk

Cut off time for ordering?

Please place your order before 4pm to ensure same day pick/despatch and next working day delivery.  

Can I pay by credit card?

We regret that we are unable to offer credit facilities to ANY customer for hardware equipment.  Due to the high costs and low margin made on large format printers, and given the number of fraudulent transactions we receive for high value goods, we now insist on cleared funds prior to shipment of goods. 

Is delivery for ground floor only?

Yes, the cost provided in your quote is only for ground floor pallet delivery unless otherwise stated. If you are located above or below ground floor level we will require you to complete a site plan to assess any difficulties with delivering to site and to assess additional costs for the delivery. 

My order hasn't arrived yet?

If you organised a standard next day delivery you can receive your order anytime up to 5:30pm.  Our couriers, Citylink, are unable (and unwilling) to provide tracking prior to 4:30pm for these orders so if you call us before this time we will be unable to action your request immediately. If there is obviously a problem with your delivery, and your delivery time has been and gone, then please contact us immediately so that we can take fast action, simply call us on 01256 783390 or email sales@hpplotter.co.uk

I am having problems installing my printer

Please contact HP in the first instance who can provide you with suitable advice. If there are any issues please keep us informed and we will assist you where we can. Alternatively we can install your printer for you at the price originally quoted (iwe would normally list this as one of your purchase options). In rare instances there may be an issue with the printer itself, which HP will resolve for you under the manufacturers warranty

Can I extend my rental?

Yes, provided that we don't already have a customer waiting for your machine we are happy for you to extend your rental. Please supply as much notice as possible.